Product leader · Founder · Builder
I turn hard technology into products people actually use. Today that means agentic AI for AIG's underwriters, and MinerOp, the CRM I founded to help small businesses answer every inquiry, book more jobs and get paid.
Now
Whether the customer is a global insurer or a three-bay auto shop, I bring the same approach: innovation aimed at real problems. I find what is actually slowing people down, solve it with the best technology for the job, and keep improving it until it sticks.
I own the product vision and backlog for Underwriting Assist, AIG's GenAI and agentic platform for underwriters, and build the roadmap with engineering.
The CRM that grows small businesses. One system for inquiries, booking with deposits, estimates, invoices, payments, reminders, reviews and the business's own website.
Founder story
I spent my career building platforms for the biggest companies in the world. Meanwhile the businesses on my own block were running on sticky notes, missed calls and five apps that did not talk to each other.
MinerOp is my answer. When a customer calls, texts or fills out a form, MinerOp catches it, books the job, takes the deposit, sends the estimate and the invoice, reminds everyone, and asks for the review afterward. It also runs the business's website, so every lead lands in the same place.
I build it the way I learned to build cloud products: talk to the owner, watch how the counter actually works, ship, and measure. The difference is that now the feedback loop is a phone call with someone whose payroll depends on it.
Visit minerop.comCalls, texts and web forms land in one inbox with follow-ups that stop the moment a person replies.
Online booking with deposits, estimates customers approve from their phone, and invoices they pay the same way.
Vehicle visualizers for auto shops, online ordering and kitchen screens for restaurants, job photos for home services.
Each business gets a fast, modern site wired straight into the CRM, so marketing and operations share one source of truth.
What I work on
Agentic AI that real experts rely on: MCP, RAG and vector search, LLM evaluation and observability, and context engineering.
Kubernetes, open source and developer platforms. Years shaping Azure Kubernetes Service and CNCF security projects.
Founding and running a SaaS business: discovery, pricing, go to market, support, and shipping every week.
Experience
I have spent more than 20 years building cloud, platform and AI products: Microsoft from 2008 to 2025 (with a year at Docker in between), AIG since 2025, and MinerOp, which I founded in 2022.
Own the product vision, roadmap and backlog for AIG's GenAI and agentic Underwriting Assist platform. Partner with insurance lines of business and underwriters to define what ships next, and forecast and batch each release so it delivers measurable business value.
Founded and built a CRM and website platform for small businesses across automotive, restaurants, home services, health and wellness, and retail. Own product, pricing, platform and customer success.
Drove 5 to 10x growth of CNCF open source projects including Secrets Store CSI, Gatekeeper, Workload Identity, Porter and Open Service Mesh. Elected to the AKS Growth team, where I led the Customer Concierge Program, the monthly AKS roadmap calls and the Azure AKS MVP program. Built a cross-region v-team of data scientists and observability engineers that unified feature reporting into a single model for data-driven PM decisions.
Onboarded enterprise customers with complex configurations to Azure, translating on-premises and other-cloud architectures into the right Azure services. Held a 4.5+ CSAT and led documentation and training to scale the team.
Ran joint customer pursuits with Microsoft's partner channel team across the East Coast and landed over 90% of them for Docker's container solution on Azure.
Led architecture design sessions and product briefings for Microsoft's top enterprise customers, joined the worldwide Solutions Architect team on the largest and most strategic deals, and consulted in Microsoft Consulting Services on datacenter management, automation and API integration.
Contact
GenAI product strategy, platform work, small business software, or just comparing notes. Send a message or find me here.